personal training terms and conditions

The Trainer's Obligations:


  • The trainer will use their skills and knowledge to design a safe programme of exercise to achieve the client’s goals. 

  • This will take into account: the client's age, health, lifestyle, background, occupation, fitness levels, likes and dislikes related to exercise and personality.

  • The Trainer will endeavour to educate, motivate and inspire the Client to reach these goals. 

  • The trainer will provide the coaching, supervision, advice and support that the client will need to help them achieve their goals during each session.

  • Your trainer may require a letter of 'medical clearance' from your physician depending on your health status. (Please be aware that your physician may charge for providing this letter)

  • Your trainer cannot be held liable in any way for undeclared or unknown medical conditions.

  • If your trainer misses your session without at least 24 hours notice you will be credited with an additional session on top of the missed session.

  • To lead by example and give 100% commitment.

  • To be completely honest if goals are unattainable.


The Client's Obligations:


  • Be on time so that a full session can be achieved on each visit. Arrive 10 minutes early to warm up and stay 10 minutes after to cool down and stretch.

  • The client is required to wear appropriate clothing and footwear. 

  • Clothes should be loose fitting and non-restrictive. Footwear should be comfortable and provide adequate support.

  • Commit to the programme 100% in order to achieve results.

  • Provide all information needed to achieve goals.

  • If the trainer requires, provide further medical information from a practitioner.


Session Cancellation Policy:



24 hours notice of cancellation is required for all appointments.


Notice of less that 24 hours will incur a full payment of the session fee.


Re-arranging a Session:



At least 24 hrs notice is required to re-arrange a session; this can only be done if the trainer has the availability you need. 


If the trainer is unavailable to re-arrange, the session would either need to be kept or be cancelled.


Lateness Policy:



If the client is late for a session the session cannot be extended and will end at the appointed time. If the trainer is late additional time will be added to the session or to subsequent sessions. If the client arrives more than 20 minutes late for a scheduled appointment, the trainer may leave the premises and the appointment may be forfeited.


Fee Charging Policy:



The minimum number of sessions that can be purchased is two sessions per week for 10 weeks. Payment for these sessions must be made at the time of booking. 


Cheques should be made payable to PACT physical therapy, PLLC For bank transfers administration will provide you with the account details. All 10 week packages must be redeemed within 120 days of purchase.




Failure to give proper notice (24 hours notice) Four or more times during the same 12 week period, will require you to go to the end of the waitlist when signing up for additional packages.

Long Term Absences - Injury, Illness, Pregnancy & Other


Will be dealt with fairly and on an individual basis. Sessions can be used when you are well and able to do so again. If you are unable to return to the original or an amended version of the training programme after an agreed period of time (6 months or more) the sessions may be transferred to another suitable person or a refunded. (see below for refund structure)


Contract Cancellation & Refunds Policy


If you decide to cancel your chosen package, you will be refunded in the following manner:




If you cancel within the first 2 weeks – 75% refund of remaining sessions.


If you cancel between 3-4 weeks – 50% refund of remaining sessions.


If you cancel between 5-6 weeks – 25% refund of remaining sessions.

Cancellations after 7 weeks (42 days from initial session) will not be entitled to a refund.